1.
Service technician name:
2.
How did QDI take care of your HVAC needs?
3.
Was our office staff courteous and helpful?
4.
Was your QDI Technician courteous?
5.
Was your QDI Technician professional?
6.
Did your QDI Technician arrive in a timely fashion?
7.
Were QDI's services presented in clear manner?
8.
Were you satisfied with the work done? (service or installation)
9.
Did your QDI Technician explain the operation of your new equipment? (Installation only)
10.
Did your QDI Technician leave your home neat and clean?
11.
Were you satisfied with your new installation?
12.
Were you satisfied with the resolution of you service problem?
13.
Did your QDI sales person explain all your options?
14.
Where did you hear about Quality Degree?
TV Ad
Newspaper Ad
Flyer
Direct Mail Piece
Word of Mouth
Magnet
Current Customer
QDI Trucks
Web site
e-newsletter
Radio Ad
Lawn sign
QDI Employee
Other
15.
Why did you Choose Quality Degree?
16.
Would your Refer Quality Degree to your friends or family?
17.
